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Terms and Conditions

Please read our web marketing agency Terms of Service (TOS) carefully, as they set out our and your legal rights and obligations in relation to our web marketing services.

These Terms of Service (TOS) govern your use of Ventura Online Business Limited website / (the “Company Sites”) and your relationship with Ventura Online Business Limited (the “Company”, “we” or “us”).

By accepting these Terms of Service (TOS) electronically or in writing or verbally, and/or by using or services or websites, including but not limited to, web hosting, domain name registration, web design and development, search engine optimization, social media marketing, pay per click advertising, display advertising, banner ads, conversion, logo and graphic design, photographic and video services, content creation, app design, optimization, and consulting, you the (Customer) agree to be bound by the following terms and conditions.

If you do not agree to these Terms of Service (TOS), verbally or otherwise, please do NOT register for or use Company Site or Services. If you have any questions on the Terms of Service (TOS), please contact us at

1. Use of Company site
1.1 Use of this site constitutes your acceptance of these Terms of Service (TOS) which take effect at the time you first access the site. If you do not accept this Terms of Service (TOS) you must not use this site. By using any of the services and/or website you agree that you have read and accepted these Terms of Service (TOS).
1.1.2 Agreement means the Project Proposal, Terms and Conditions, Statement of Work and any other attached documents.
1.1.3 Project means the scope and purpose of Customer’s identified usage of the work product as described in the Project Proposal.
1.1.4 Services means all services and the work product to be provided to Customer by Company as described and otherwise further defined in the Project Proposal.
1.1.5 Final means the final versions of Deliverables provided by Company and accepted by Customer.
1.1.6 Deliverables means the services and work product specified in the Project Proposal to be delivered by Company to Customer.
1.1.7 Customer Content means all materials, writing, images or other creative content provided by Customer used in preparing or creating the Deliverables.
2. Amendments
2.1 Ventura Online Business reserves the right to change these Terms of Service (TOS) at any time by posting changes online for legal or regulatory reasons or to allow the proper operation of Company Site. It is your responsibility to refer to these Terms of Service (TOS) on accessing this site. If you do not wish to accept the new Terms of Service (TOS) you should not continue to use Company Site. If you continue to use Company Site after such changes, your use of Company Site constitutes acceptance of those chances. 
3. Intellectual property
3.1 The content of Company Site is protected by copyright, trademarks, database right and other intellectual property rights. You may retrieve and display the content of Company Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Company Site without written permission from Company. 
4. Your use of Company site
4.1 You may not use Company Site for any of the following purposes:
• disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
• transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;
• interfering with any other person’s use or enjoyment of Company Site; or
• making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
4.2 You will be responsible for our losses and costs resulting from your breach. 
5. Availability of Company site
5.1 Although we aim to offer you the best service possible, we make no promise that the services at Company Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with Company Site you should report it to and we will attempt to correct the fault as soon as we reasonably can.
5.2 Your access to Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can. 
6. Payment and Charges, Refund and Cancellation, Defraud and or Intent to Defraud or Chargebacks 
6.1 We accept payments by Paypal, direct debit, (online) bank transfer or by cheque. Payments should always be made upfront. We do not store credit card details nor do we share customer details with any third parties.
6.2 Customer will pay to Company the Charges in respect of the Services, which will be equal to:
(a) the monthly fee and or work requested as outlined in the proposal or as carried out upon Customer’s request; plus
(b) any expenses incurred by Company in providing the Services (which expenses will be passed on at cost).
6.3 Company will ensure that the Charges in respect of the Services provided in any period do not exceed the monthly fee as outlined in the Proposal in respect of that period.
6.4 Should Customer reduce or cease its paid media budget at any time during the Minimum Term or Renewal Term, the Charges will still apply.
6.5 Company will issue invoices to Customer in respect of Charges for the Services monthly in advance unless outlined otherwise in the contract terms.
6.6 Customer will pay the Charges to Company within 14 days of the date of issue of an invoice issued in accordance with Clause [6.3]. If Customer has an insufficient credit rating, Customer will be placed on invoicing with zero day terms and agrees to complete a direct debit mandate form to pay the Charges to Company upfront.
6.7 All Charges stated in or in relation to the Agreement are stated exclusive of VAT.
6.8 Charges must be paid by Paypal, direct debit, (online) bank transfer or by cheque (using such payment details as are notified by Company to Customer from time to time).
6.9 If Customer does not pay any amount properly due to Company under or in connection with the Agreement, Company may:
(a) charge Customer interest on the overdue amount at the current rate of statutory interest (which interest will accrue daily from the due date until the date of actual payment and be compounded quarterly); or
(b) claim interest and statutory compensation from Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
(c) restrict, reduce or cease services provided to Customer under this Agreement until such a time as Customer has paid the sums outstanding to Company.
(d) should Customer repeatedly default on the agreed credit terms in this Agreement, Customer agrees to pay by Direct Debit and to complete a mandate to Company at their request. 
6.10 Company will:
(a) collect and collate evidence of all expenses, work or services provided.
(b) retain such records and evidence during the Term and for a period of 3 month following the end of the Term; and
(c) supply such records and evidence to Customer within 30 Business Days following receipt of a written request to do so.
6.11 Termination of the Agreement will not affect either party’s accrued rights (including accrued rights to be paid) as at the date of termination.
6.12 All services provided and or work carried out by Company for Customer after 14 days whether past or present are non-refundable. When money is paid, it is paid for the service and/or (requested) work in question whether it is past or present and we will ensure that the agreed service(s) or work(s) are completed. No refunds are given on services provided and or work carried out by Company for Customer after 14 days whether past or present. In addition, no refunds are given on expenses incurred by Company for Customer. Company projects and or services require extensive resources, consumes time and incurs internal expenses on service(s) provided and or work(s) carried on behalf of Customer whether present or past. Therefore, once a payment is made, it is non-refundable after 14 days. If a project gets cancelled, delayed or postponed by Customer, then all monies paid will be retained by Ventura Online Business and if applicable, an additional cost will be charged to Customer for all work completed beyond what was already paid for. No exceptions. No refunds are given on any of Company product(s) or service(s) when a price a Customer has paid and or agreed to pay is found cheaper or similar somewhere else. Deposit(s) 50% (fifty percent) and under are not refundable as Company must take reasonable steps to reduce expenses and or losses incurred, in addition any cancelation of product or service by Customer may result in a cancellation fee being levied to cover such expenses and or loss. In the event of any such matters going to court the Customer will be liable to pay all Company fees incurred as a result.
6.12.1 Requesting a chargeback or opening a dispute for a valid invoice from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.
We normally ask for Customer credit/debit card or payment info so that we can charge Customer’s card for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If any chargeback or payment dispute is caused by Customer to a bank or credit card company, then Customer services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to Customer (to recover any fees passed on to us by the credit card company). In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
6.13 Company reserves the right to suspend and/or terminate a customer’s (or user’s account) if a customer or user is found to be in violation of the terms of conditions. Accounts terminated due to a Terms of Service (TOS) violation will not be refunded. All services provided by Company to Customer after 14 days whether present or past are non-refundable.
6.14 You can cancel your registration, plan or (requested) work at any time but you will need to serve a notice period. You will need to serve a minimum of 1 month if you have used our monthly management services for under 6 months, and 2 months if you have used our monthly management services for more than 6 months. For work requested you will need to serve a minimum of 7 days’ notice.
6.15 When payments are made upfront for periods or prepaid for months in advance, these amounts are non refundable. You would still need to serve notice when the prepaid payments come to an end, subject to Point 6.13.
6.16 To cancel your service plan or the project/work in question and or if you have a dispute or if there is anything you are unsure about or to make a complaint please contact Ventura Online Business – Admin Team at quoting your registered company name and postal code and the full name of your Ventura Online Business representative and one of our team members will get back to you as soon as possible within 7 days.
Defraud or intent to defraud
6.17 Any suspicion and or intent to defraud Ventura Online Business and or its representatives at any time on services provided and or work carried out by Company whether present or past with the specific intent to deceive or cheat, for the purpose of causing financial loss to Ventura Online Business, its representatives, its AUTHORISED affiliations, associates and or partners will result in no refund and may result in a minimum fee/penalty being imposed by Ventura Online Business of £500.00.
6.18 In this Agreement, defraud means dishonestly obtaining a benefit, or causing a loss, by deception or other means, and includes alleged, attempted, suspected or detected. In addition intent to defraud means to act knowingly, and with the specific intent to deceive or cheat, for the purpose of causing financial loss and or bringing some financial gain to oneself, regardless of whether any person was actually defrauded or deceived.
If Customer has specific requirements regarding the Project, Customer must write a Unique Specifications Document to inform Company of the overall Project requirements before Company submits an official proposal to Customer. The Unique Specifications Document MUST INCLUDE DETAILED and SUFFICIENT EXPLANATIONS DESCRIBING EACH PROJECT REQUIREMENT. Company will not be held responsible for misunderstanding and therefore applying inaccurate details in Customer Project if the misunderstanding was due to insufficient, improper, or erroneous information in the Unique Specifications Document. Any newly Unique Specifications Document delivered to Company after Customer received a quote from Company WILL NOT be associated with the former quote sent and Company may re-evaluate the newly detailed Unique Specifications Document for an additional or renewed quote. Company will not increase or change former quotes without first presenting new quotes to Customer.
Unique Specifications Document will be accepted in the form of a text or word document, email or messaging application, or an online web form such as a web design questionnaire.
Company will test and correct Deliverables using commercially reasonable efforts before providing Deliverables to Customer to ensure there are no defects. If Customer found a defect, Customer will have Thirty (30) days from the time of Deliverables to write a detailed explanation of defect(s) to Company for fixing. If Company has determined that defects were not caused by or not part of the original Deliverables, Company will not be obligated to perform any actions without additional costs.
The Final Design Policy ensures that all Project requirements were met by Company. Upon completion and testing of a Project, Company will present full Deliverables to Customer. Once a Project is fully presented to Customer, the Project is set as complete by default and Company will not be obligated to perform further services beyond this agreement. Any payments pertaining to the final Deliverables shall be paid in full by Customer within seven (7) days from the time of being presented with Deliverables.
If Customer wishes to request additional changes after the final Deliverables, Customer agrees to inform Company in a written text document (such as Microsoft Word) of any further changes (if any) according to the REVISION POLICY below, within fourteen days of being fully presented with Deliverables. If Customer does not notify Company of any further changes within fourteen (14) days of being fully presented with Deliverables, then Project will remain AS IS and any additional changes requested by Customer after the fourteen (14) day period will be subject to ADDITIONAL COSTS. If Customer wishes to request additional changes after being presented with Deliverables, Customer may do so without delaying any invoices pertaining to the Deliverables. Company will continue to work with Customer according to the REVISIONS POLICY below and within the boundaries of this agreement. Company holds full ownership of Deliverables until Customer has paid in full.
Company will allow one (1) complementary revision round to be requested by Customer anytime within fourteen days (14) after being fully presented with final Deliverables. Customer may only request changes pertaining to the front-end visual design. If Customer used the one (1) complimentary revision round and wishes to request additional changes, Customer will be billed at an hourly rate according to the ADDITIONAL COSTS section below. All change requests MUST be in written form and emailed to Company. If Customer does not request any changes and the fourteen-day period has expired, then the one (1) complementary revision round will automatically become void with NO EXCEPTIONS.
The complimentary revision round is subject to the following:
A.) Customer acknowledges that the complementary revision round is NOT part of the main Project requirements or Scope of Work and is only offered to Customer as a means for removing or replacing any non-pleasing design elements as well as making enhancements or making additions in the overall design.
B.) Customer may request changes they feel is needed to more accurately represent their brand visually, or may request for elements to be removed, or may request for colour changes of any design element or may request additional visual design elements.
C.) The complementary revision round is limited to the front-end visual design, and requests may only be used for elements achieved with HTML and CSS and may not be used for back-end functions or any element that was achieved by PHP, jQuery, Java, and Ajax (or any other programming function).
D.) The complementary revision round is limited to this agreement and must stay within the original Scope of Work; Customer may not request additional features that were not included in the Scope of Work except for visual design details using CSS and HTML.
E.) The revision round may not exceed 25 percent of the time required to produce Deliverables and not to exceed 25 percent of the work required to produce Deliverables. For example, if the total timeframe of the total Project is four (4) weeks, each revision round may not exceed one (1) week or one quarter of the work that was needed to produce the final Project.
F.) Any requests that are not included in the original Project Scope is subject to a new proposal from Company. See number 9. CHANGES TO PROJECT SCOPE
G.) Further change requests after the initial complementary round is used will be subject to an hourly rate according to the ADDITIONAL COSTS section below.
Any non-invoiced services (not included in the Project Proposal/Scope of Work/Service) that Customer requests as an addition to the original project scope whether past or present will incur additional costs.
Company may choose to bill Client at an hourly rate or provide a total estimate/quote. Our standard rates below may apply.
• Copy writing/Content Writing from: £95 per 500 words or less
• Any additional Changes/Revisions from: £145 per hour (from £25 minimum charge if minor change and not exceeding 30 minutes)
• Logo or graphic design work from: £28 per hour
• Photographic and or video work from: £25 per hour
• Programming/Writing Scripts from: £250 per hour
• Significant database updates from: £75 per hour (from £35 minimum charge fee if under 30/minutes)
• Search engine optimization consulting from: £350 per hour
• There is a £150 website migration fee when new projects on a temporary domain are not migrated within the Revision time period
Typography is the art and technique of arranging type to make written language most appealing to learning, recognition and easy reading. The arrangement of type involves carefully selecting typefaces, point size, line length, line-spacing, and adjusting the space within letters pairs based on a mathematical formula to achieve the perfect golden ratio. The golden ratio provides the optimal proportional relationship between typographical variables.
With respect to Customer, Company does not wish to be associated with bad practices. Therefore, Company adopts a golden ratio typography formula based on the mathematical variables mentioned above, all to achieve the perfect typography for the best possible viewing. This is a best practice widely used in web design and therefore we will not change the elements needed to make the typography work, especially in regards to letter spacing and line height. It is guaranteed to be set at the perfect ratio and applying typography in a manner other than what we practice is simply not practical and will ultimately degrade the visual design and make it harder for users to read Customer content.
By default, we choose a font type that may best fit your project needs, but If Customer wishes to use a custom font, Customer is responsible for providing the font files needed to install onto the website before the project starts. Font formats to be provided to us include .TT, .OTF, .TTF and .EOT. If Customer wishes to change the font type after the project has already started, changing it will incur 7.6 ADDITIONAL COSTS.
Company shall use all reasonable efforts pertaining to this agreement to meet all Deliverables listed in Scope of Work, Unique Specifications Document, or Web Design Questionnaire, whichever is used to present Customer Project requirements to Company. Company will provide the Services identified in the Agreement in a professional and workmanlike manner.
The Time Frame is as specified in the Proposal, Scope of Work, or Quote provided to Customer. The estimated time frame written in the Customers Proposal, Scope of Work or Quote is governed by this agreement.
Company shall use all reasonable efforts to meet the delivery schedule. Company may extend the due date for any Deliverable by giving written notice to Customer with a specified time frame.
Customer acknowledges that it is responsible for performing the following in a reasonable and timely manner: (a) Provide Customer Content in a form suitable for use in the Deliverables without further preparation by Company, unless otherwise specified in the Project Proposal; (b) Proofread all Deliverables. Customer will be charged for correcting errors after the acceptance of any Deliverable; (C) Make decisions regarding other parties.
Customer shall use all reasonable efforts to provide needed information, materials and approvals. Any delay by Customer will result in a day-for-day extension of the due date for all Deliverables. If certain materials or content is needed from Customer to complete the Project and Customer delays the delivery of such content for thirty (30) days, then Company may terminate services or deliver Project AS IS and all monies paid will be retained by Company and if applicable, an additional cost will be charged to the CUSTOMER for all work completed beyond what was already paid for.
Any delay caused be conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension any performance due. Each party shall use reasonable efforts to notify the other party, in writing, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of agreement, power failure, fire, flood, acts of worship, labour disputes, riots, acts of war, terrorism, and epidemics.
Either party may terminate this agreement at any time, on fourteen (14) days prior written notice if the other party breaches any of its material responsibilities or obligations under this Agreement and fails to cure that breach during that fourteen (14) day period.
In the event of termination, Customer shall pay Company for the Services performed through the date of termination in the amount of a prorated portion of the fees due. Customer shall pay all Expenses, Fees, and Additional Costs incurred through the date of termination.
Parties agree to attempt to resolve any dispute by negotiation between the parties.
If Customer wants to change the Scope of Work after acceptance of this Agreement, Customer shall send Company a written Change Order describing the requested changes in detail. Within seven (7) days of receiving a Change Order, Company will respond with a statement proposing Company’s availability, additional fees, changes to delivery dates, and any modification to the Terms and Conditions. Company will evaluate each Change Order at its standard rate and charges.
If Customer requests are at or near 25 percent of the time required to produce Deliverables, or the value of the Scope of Services, Company shall be entitled to submit a new and separate Proposal to Customer for written approval. Company shall not begin work on the revised services until it receives a fully signed revised proposal and any 7.6 additional fees.
If Customer requests are Minor Changes, Customer will be billed on a time and materials basis at Company’s hourly rate of £75 per hour. Such charges shall be in addition to all other amount payable under this Agreement, despite any maximum budget, contract price or final price identified. Company may extend or modify any delivery schedule or deadlines in the Agreement as may be required by such changes.
Customer will have fourteen (14) days to respond in writing accepting or rejecting the new proposal. If Customer rejects the proposal, Company will not be obligated to perform any services beyond those in the original Agreement.
Company shall be entitled to place accreditation, as a hyperlink and/or image or otherwise, in the form, size and location as incorporated by Company in the Deliverables within the bottom footer of the Final Deliverables. In all cases, this is normally in the form of a small and almost non-visible hyper-link.
Company retains the right to reproduce, publish and display the Deliverables in Company’s portfolios and websites, in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses.
Either party, subject to the others reasonable approval, may describe its role in the Project on its website and in other promotional and marketing materials, and, if not expressly objected to, include a link to the other party’s website.
Customer’s “Confidential Information” includes information that Company should reasonably believe to be confidential. Company’s “Confidential Information” includes the source code of any Company Tools. All material considered confidential by either party shall be designated as confidential. Confidential Information shall not be disclosed to third parties and shall only be used as needed to perform this Agreement. Confidential Information shall not include any information that is already known by the recipient, becomes publicly known through no fault of the recipient, or is received from a third party without a restriction on disclosure
All invoices are payable within seven (7) days of receipt. Invoices shall list any expenses and additional costs as separate items.
11 FEES:
Customer agrees to pay Company the fees listed in the invoice, including all taxes if applicable. 
12 Company’s right to suspend or cancel your registration
12.1 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms of Service (TOS).
12.2 You can cancel your registration at any time by informing us in writing at If you do so, you must stop using Company Site.
12.3 The suspension or cancellation of your registration and your right to use Company Site shall not affect either party’s statutory rights or liabilities.
13. Company’s liability
13.1 Company Site provides content from other Internet sites or resources and while Company tries to ensure that material included on Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
13.2 If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use Company Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
13.3 This clause shall not limit or affect our liability resulting from any products sold through Company Site being found to be unsafe or if something we do negligently causes death or personal injury.
13.4 Company does not guarantee performance and when offering any online services, we will be doing our best to get top results for you. Under no circumstances will Company refund clients on the basis of failed results. Company will do everything it is power to get the best possible results in all instances.
14. Third party websites
14.1 As a convenience to customers, Company Site includes links to other web sites or material which are beyond its control. Company is not responsible for content on any site outside Company Site.
14.2 Authorisation
Client authorises Ventura Online Business to access their web hosting account, providing active user name / password combinations for access to the server via FTP, assuring that ‘write permissions’ are in place on said hosting provider.
During the duration of this service, the Client agrees that Ventura Online Business will be the sole provider of management services for the web site and or relevant site(s). No other party will have access to or rights to change the web site and or relevant site(s). 
If a party other than Ventura Online Business, its representatives, its AUTHORISED affiliates, associates and or partners makes changes to the web site and or relevant site(s), any errors that are created must be repaired and will be charged for at the hourly rate specified. THE RATE TO BE DETERMINED BY VENTURA ONLINE BUSINESS.
15. Advertising and sponsorship
15.1 Part of Company Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on Company Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
15.2 Agreement Not To Copy Or Use Ventura Online Business Ideas.
The client agrees, at any time during the Terms of Service and for a period of five years thereafter, not to copy any of Ventura Online Business ideas, and or use such ideas without first notifying Ventura Online Business in writing, giving Ventura Online Business an opportunity to object. Without Ventura Online Business prior written permission it will not be accepted in any whatsoever.
16. Applicable law
16.1 These Terms of Service (TOS) are governed and will be interpreted in accordance with English Law and the parties submit to the exclusive jurisdiction of the English Courts. We will try to solve any disagreements quickly and efficiently.
17. International use
17.1 We make no promise that materials on Company Site are appropriate or available for use in locations outside the United Kingdom, and accessing Company Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
18. Miscellaneous
18.1 You may not transfer any of your rights under these Terms of Service (TOS) to any other person. We may transfer our rights under these Terms of Service (TOS) to another business where we reasonably believe your rights will not be affected.
18.2 If you breach these Terms of Service (TOS) and Company chooses to ignore this, Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms of Service (TOS).
18.3 Company shall not be responsible for any breach of these Terms of Service (TOS) caused by circumstances beyond its reasonable control.
19. Disclaimer
19.1 While Company takes reasonable care in providing and presenting the contents on Company’s site, it is provided purely for information and you should seek further guidance before replying on these contents. We would attempt to correct the inaccuracies as soon as we reasonably can.